All orders can be returned by post. All you need to do is follow these simple instructions:
- Email firstname.lastname@example.org to receive a returns form which is essential in order to complete a return.
- Package your items carefully and include your invoice and completed returns form.
- Label your package using the address label provided on our returns form, or your own label.
- MAKE SURE ALL RETURNED ITEMS ARE UNOPENED unless faulty (Any items which are returned opened, WILL NOT be refunded and will be disposed of for health and safety reasons).
Unless you’re returning a product because of an error on our part, all returns need to be paid for by you. Your refund will be processed within 14 days from the date the package has been received by us. We will email you to let you know once your parcel has been received and your refund is complete.
Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 29/01/2018